Refund and Returns Policy

Refund Policy

1. Within Warranty Period: If your CS:GO Prime account is restricted or revoked by Steam within the 48-hour warranty period from the date of purchase, we will provide a replacement account or issue a full refund.

2. Exceptions: We shall not issue refunds for ranked accounts under the following conditions:

1. If the received account is in perfect condition without a VAC ban or Overwatch ban.
2. If the account is VAC banned or banned due to cheats or any other illegal activity by the end user after the purchase.
3. If the end user sells the account to someone else.
4. If any individual attempts to scam or cheat us, resulting in a ban from our services and confiscation of previously purchased accounts.
5. If the account’s rank expires or loses its wins within the next 7 days after the purchase.

Cancellation Policy

1. Before Delivery: If you wish to cancel your order before the CS:GO Prime account has been delivered, please contact our customer service through live chat or email as soon as possible. We will process the cancellation and issue a full refund.

2. After Delivery: Once the CS:GO Prime account has been delivered, the order cannot be canceled. The refund policy mentioned above will apply.

Requesting a Refund or Cancellation

To request a refund or cancellation, please contact our customer service team at the earliest. Provide the necessary details about your purchase, and we will guide you through the process. Refunds will be processed using the original payment method.

Please note that if a refund is issued, the purchased CS:GO Prime account will be deactivated and become unusable.

By using our website and making a purchase, you acknowledge that you have read, understood, and agreed to comply with our Refund and Cancellation Policy, as well as our overall Terms and Conditions. If you have any questions or concerns, feel free to reach out to us at [Customer Service Email/Contact].